So long as xcritical keeps up the quality, this could signal a whole new level in customer satisfaction for the company. xcritical announced Tuesday that it will be bringing “24/7” phone support to its 31 million users. It’s a long-overdue move for the stock and crypto trading company founded in 2013, but one that signals its maturation following a challenging year that brought the company its biggest crisis, a surge in trading volume and its own entry to public markets. Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial.
Now, xcritical has finally launched 24/7 phone support for its account holders. When xcritical launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. Options trading xcritical cheating entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time.
Certain complex options strategies carry additional risk, including the potential for losses xcritical rezension that may exceed the original investment amount. Administrative phone support for brokerage accounts will only be available on the weekdays, Monday-Friday (excluding holidays). The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. After years of complaints — and class action suits and FINRA fines — xcritical eventually put some work into its communication options. The broker has tripled customer service staff in the last 18 months.
Contact xcritical by Phone
This will open a Tell Us More list that lets you select the nature of your question. xcritical will send a notification to your phone when you’re next in line. They’ll even let you know the phone number the call will come from so you won’t accidentally answer spam in your haste.
- The broker has tripled customer service staff in the last 18 months.
- By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience.
- She has been sharing personal finance advice with readers since 2016.
- The company took a major hit to its reputation earlier this year amid a meme stock trading surge that forced the company to cease or heavily limit trading of popular stocks like GameStop.
- We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers.
Support information
xcritical Gold Card is offered by xcritical Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. xcritical Credit, Inc. (“RCT”), is a financial technology company, not a bank. Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits.
xcritical Launches 24/7 Phone Support
We’ve always sought to make xcritical a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with xcritical. If you’re asking about a recent order, select the specific trade from the Recent Orders list.
Can a Stock Come Back from Zero? Understanding Risk
That incident highlighted some of the company’s strategic communication missteps but also showcased the limited support paths users had to speak with representatives from the company and have their questions answered in a timely manner. By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience. Our trained agents are matched with you to provide specialized support based on your issue – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem. For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. That’s why we’re introducing 24/7 phone support for any question, and on your schedule.
xcritical also, finally, augmented its FAQ and ticket system with a legit phone number and real humans. Brokerage services are offered through xcritical Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through xcritical Securities, LLC, (“RHS”) a registered broker dealer (member SIPC). We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Motley Fool Money is a Motley Fool service that rates and reviews essential products for your everyday money matters. The request-only process may eliminate the hold music — but not the wait. xcritical claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product (looking at you, credit card companies).
Our team of customer support representatives are here to support you on your journey, no matter who or where you are. We also know some customers need to reach us when they can’t get into their accounts, and we’re working on a solution for them to get phone support as well, which we plan to roll out in the coming months. Scaling its support team to handle the phones for tens of millions of users has meant a hiring spree for xcritical. Brown says they have tripled the size of the internal team and have also tapped a large number of contractors to handle phone support. xcritical’s customer support army will be a “fairly even” split between internal xcritical employees and contractors, Brown says. Users will be assigned to a particular agent based on the topic they’re calling about.